1. THE DATA WE COLLECT ABOUT YOU
1.1. For the purposes of rendering our Services to You, We may collect, use, store and transfer different kinds of personal data about You, including but not limited to identity data, contact data, transaction data/fees, device data, content data, profile data and usage data.
2. HOW IS YOUR PERSONAL DATA COLLECTED?
2.1. Information You give Us – This is the information, including identity, contact, or any other attitudinal or demographic information from You, submitted through the Platform. Furthermore it includes information You provide when You register to use the Website , avail our Services, enter a campaign, participate in a promotion or survey, or other activities commonly carried out in connection with the Platform.
2.2. Information We collect about You and your device – Each time You visit our Website or Platform, We may automatically collect information including device, content and usage data. We collect this data using cookies and other similar technologies.
3. HOW WE USE PERSONAL INFORMATION?
3.1. Ercess may use a User’s personal data for the following purposes:
a) To run marketing campaigns: To run marketing campaigns, contest, survey or other Website features. To send You information that You have agreed to receive about topics that may be of interest to You.
b) To improve customer service: Information You provide helps Us respond to your customer service requests and support needs more efficiently.
c) To personalize user experience: We may use personal data to understand how our Users use the services and resources provided on our Website.
d) To improve our Platform: We may use the feedback You provide to improve our products and services.
e) To send periodic communications: We may use contact details to respond to your inquiries, questions, and/or other requests. If User joins our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, We include detailed unsubscribe instructions at the bottom of each email.
f) For legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party).
g) Under regulatory obligations: To comply with a legal or regulatory obligation.
4. HOW WE PROTECT PERSONAL INFORMATION
5. SHARING YOUR PERSONAL INFORMATION
6.2. We collect data by way of “cookies”. Cookies are small bits of information that are sent to your browser from the Platform and are stored on your computer or device (hard drive). Cookies remember information about activities on the Platform. If a User has chosen to disable cookies on his or her browser, some of the functionality of the Platform may be lost. Certain services provided by Ercess, require that cookies be enabled in a User’s browser and cannot be used when cookies are disabled.
7. THIRD-PARTY MARKETING
8. OPTING OUT
9. THIRD PARTY LINKS
11. DATA RETENTION
12. BUSINESS TRANSITIONS
13. GRIEVANCE OFFICER
13.1. Any and all communication relating to any dispute or grievance experienced by the User may be communicated to Ercess by contacting our Grievance Officer, established in accordance with the Information Technology Act, 2000 and rules made thereunder, at the address provided below: